Shipping & Delivery Policy
Rochi Store
Last updated: 01.12.2025
At Rochi Store, we are committed to delivering your orders in a reliable, transparent, and timely manner. This Shipping & Delivery Policy explains how we process shipments, delivery timelines, shipping costs, and customer responsibilities when ordering products from our online store.
1. General Overview
Rochi Store sells physical products that are shipped to customers through trusted courier and delivery partners. This policy applies to all orders placed through our website and outlines how products are prepared, shipped, and delivered.
2. Shipping Areas
We currently ship within North Macedonia.
International shipping may be available upon request and subject to additional fees and delivery times.
3. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
You will receive an order confirmation once your order has been processed.
4. Delivery Timeframes
Estimated delivery times are as follows:
Within North Macedonia:
1–3 business days after order processing.International deliveries (if available):
Delivery times vary depending on destination and courier service.
Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.
5. Shipping Fees
Shipping fees are calculated at checkout and depend on:
Delivery location
Package weight and size
Selected delivery method
Any additional customs duties, taxes, or import fees for international orders are the responsibility of the customer.
6. Order Tracking
Once your order is shipped, you may receive:
A tracking number (if provided by the courier)
Delivery status updates via email or SMS
7. Delivery Responsibilities
Customers are responsible for:
Providing accurate and complete delivery information.
Ensuring availability at the delivery address during delivery hours.
Inspecting the package upon delivery.
If a package is refused or undeliverable due to incorrect information, additional delivery charges may apply.
8. Damaged or Lost Shipments
If your order arrives damaged, please notify us within 24 hours of delivery and provide photos of the package and product.
If a shipment is lost in transit, we will work with the courier to resolve the issue and offer a replacement or refund where applicable.
9. Failed or Delayed Deliveries
Delivery delays may occur due to:
Courier service issues
Weather conditions or force majeure
Incorrect delivery details provided by the customer
Rochi Store is not responsible for delays beyond our reasonable control but will assist customers in resolving delivery issues.
10. Customer Responsibilities
To ensure smooth delivery, customers must:
Provide correct contact and shipping details.
Respond promptly to courier contact attempts.
Follow any delivery instructions provided.
11. Policy Updates
Rochi Store reserves the right to update or modify this Shipping & Delivery Policy to reflect changes in shipping partners, pricing, or legal requirements. Any updates will be published on our website with a revised “Last Updated” date.
12. Contact Information
For questions regarding shipping or delivery, please contact us:
📧 Email: info@rochi-store.com
📞 Phone: (+389) 075 719 831
📍 Address: Struga, Dimce Grdan 1