Terms & Conditions
Rochi Store
Last updated: 01.12.2025
These Terms & Conditions apply to the use of the Rochi Store website and to all purchases made through our online shop. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and Payment Policy.
If you do not agree with these terms, please do not use our website or place an order.
1. Company Information
📧 Email: info@rochi-store.com
📞 Phone: (+389) 075 719 831
📍 Address: Struga, Dimce Grdan 1
2. Use of Website
We reserve the right to modify, suspend, or discontinue any part of the website or shop without prior notice.
Users must not misuse the website, attempt unauthorized access, or interfere with site functionality.
3. Eligibility to Purchase
You must be at least 18 years old to place an order.
By placing an order, you confirm that all provided information (billing, shipping, contact details) is accurate and complete.
We reserve the right to refuse or cancel orders if false information is provided.
4. Products & Product Information
Rochi Store sells physical products, including perfumes, natural products, supplements, and Islamic decorative items.
Product images are illustrative; actual products may slightly differ in color or packaging.
Product availability is subject to stock levels and may change without notice.
5. Prices, Taxes & Payments
Prices are displayed in EUR (€) or MKD(ден), depending on your location.
Prices include applicable taxes unless stated otherwise.
Orders will not be processed until payment is successfully completed.
6. Order Placement & Acceptance
Adding products to the cart does not guarantee availability.
An order is considered accepted only after:
Successful payment, and
Order confirmation via email.
We reserve the right to cancel orders due to:
Payment failure
Stock unavailability
Pricing or technical errors
Suspected fraud
7. Shipping & Delivery
Shipping and delivery are handled according to our Shipping & Delivery Policy.
Delivery times shown in Website are estimates and may vary.
Rochi Store is not responsible for delays caused by couriers or force majeure events.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Hygiene-sensitive items (opened perfumes, supplements, personal care products) are non-returnable unless defective.
9. Product Use & Health Disclaimer
Natural products and supplements sold by Rochi Store are not intended to diagnose, treat, cure, or prevent any disease.
Customers are responsible for checking ingredients and instructions before use.
Rochi Store is not responsible for allergic reactions or misuse of products.
10. User Accounts (if enabled)
Customers are responsible for maintaining the confidentiality of their account login details.
Rochi Store is not liable for unauthorized access resulting from customer negligence.
Accounts may be suspended if misuse or fraudulent activity is detected.
11. Intellectual Property
All content on this website (text, images, logos, layout) is the property of Rochi Store.
Content may not be copied, reproduced, or distributed without written permission.
12. Limitation of Liability
To the maximum extent permitted by law:
Rochi Store shall not be liable for indirect or consequential damages.
Liability shall not exceed the total value of the purchased product.
We are not responsible for damages caused by incorrect use of products.
13. Privacy & Cookies
Personal data is handled according to our Privacy Policy.
Cookies are used to ensure proper Website functionality (cart, checkout, sessions).
14. Force Majeure
Rochi Store is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, courier issues, system outages, or governmental actions.
15. Governing Law
These Terms & Conditions are governed by the laws of North Macedonia.
Any disputes shall be resolved by the competent courts in North Macedonia.
16. Changes to Terms
Rochi Store reserves the right to update these Terms & Conditions at any time. Updates will be published on this page, and continued use of the website implies acceptance of the updated terms.
17. Contact Information
📧 Email: info@rochi-store.com
📞 Phone: (+389) 075 719 831
📍 Address: Struga, Dimce Grdan 1