Payment Information & Billing Policy

Rochi Store

Last updated: 01.12.2025

At Rochi Store, we aim to provide transparent, secure, and reliable payment processes. This Payment Information & Billing Policy explains how payments, billing, refunds, and financial data are handled when you purchase products from our online store. By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following payment methods:

• Credit / Debit Cards
  Processed securely through certified third-party payment providers (e.g. cPay or similar).

• Bank Transfer
  Available in EUR.
  MKD (ден) payments are available for customers in North Macedonia upon request.

• Cash on Delivery (COD) (if applicable)
  Available only for local deliveries within North Macedonia.

⚠️ We do not accept checks or in-store cash payments.

2. Currency

• All prices on our website are displayed in EUR (€) unless stated otherwise.

• Customers in North Macedonia may be charged in MKD (ден).

• Any currency conversion or bank transaction fees are the responsibility of the customer.

3. Billing & Invoices

• Once an order is placed and payment is confirmed, an invoice or order confirmation will be issued electronically.

• Invoices are provided via email or through your customer account (if available).

• Prices include applicable taxes unless stated otherwise.

4. Payment Confirmation & Order Processing

• Orders are processed only after payment is successfully completed.

• For bank transfers, orders will be processed after the payment is received and verified.

• Rochi Store reserves the right to cancel or delay an order if payment verification fails.

5. Late or Failed Payments

• Unpaid or failed payments may result in:

  • Order cancellation.

  • Delayed shipment.

• Rochi Store is not responsible for delays caused by banking or payment provider issues.

6. Security of Payment Information

We take payment security seriously:

• We do not store full credit or debit card information on our servers.

• All payments are processed via secure, PCI-compliant third-party providers.

• Our website uses SSL encryption to protect your data.

⚠️ Rochi Store will never request payment details by email or phone.

7. Refunds & Returns

Refunds are handled according to our Return & Refund Policy. In summary:

• Refunds are issued only for approved returns or order cancellations.

• Refunds are not guaranteed once products have been shipped or used.

• Approved refunds are processed within 7–15 business days to the original payment method.

• Shipping costs are non-refundable unless the return is due to our error.

8. Order Cancellations

• Orders may be canceled before shipment by contacting our support team.

• Once an order has been shipped, cancellation is no longer possible and standard return procedures apply.

9. Disputed Charges

If you believe you were charged incorrectly:

• Contact us at info@rochi-store.com

• within 7 days of the charge.

• Provide order number, payment proof, and a description of the issue.

• We will review and respond within 5–7 business days.

⚠️ Initiating a chargeback without contacting us first may result in account restrictions.

10. Policy Updates

Rochi Store may update this Payment Information & Billing Policy to reflect changes in payment providers, legal requirements, or business operations. Updates will be published on our website with a revised “Last Updated” date.

11. Contact Information

For billing or payment-related questions, please contact us:

📧 Email: info@rochi-store.com
📞 Phone: (+389) 075 719 831
📍 Address: Struga, Dimce Grdan 1