Last updated: 01.12.2025
Privacy Policy
At Rochi Store, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us. It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
By using our website https://rochi-store.com
and our services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to provide, improve, and secure our services. This may include:
Personal Identification Information: Name, email address, phone number, billing and delivery information.
Account Information: Login credentials, order history, and user preferences.
Payment Information: Credit card, PayPal, bank transfer, or other payment details (processed securely by third-party providers).
Technical Information: IP address, browser type, operating system, device identifiers, and cookies.
Communications: Emails, contact forms, or messages exchanged with our support team.
Order & Product Data: Information related to purchased products, delivery details, and customer requests.
2. How We Use Your Information
Your data is used strictly for business purposes. Specifically, we use it to:
Process and manage orders and deliveries.
Process payments, issue invoices, and confirm transactions.
Communicate with you regarding orders, updates, or customer support.
Improve the performance, security, and functionality of our website.
Customize marketing content, newsletters, and special offers (only with your consent).
Comply with legal obligations and enforce our Terms and Conditions.
We will never sell or rent your personal information to third parties.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
Consent: When you opt-in for newsletters or marketing communications.
Contractual necessity: To process orders and deliver products.
Legal obligation: To comply with tax, accounting, and regulatory requirements.
Legitimate interests: For fraud prevention, website analytics, and service improvement.
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
Remember user preferences.
Analyze traffic and site performance (e.g. Google Analytics).
Provide relevant marketing content.
You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
5. Data Sharing and Third Parties
We may share your data only in the following circumstances:
Payment Processors: To securely process transactions.
Hosting & Cloud Providers: To host and maintain our website.
Delivery & Logistics Partners: To fulfill and ship orders.
Legal Authorities: If required by law or to protect our rights and customers.
All third-party providers are required to comply with GDPR and confidentiality obligations.
6. Data Retention
We retain personal data only as long as necessary:
Customer & order records: Retained for up to 5 years to comply with tax and accounting laws.
Marketing data: Retained until consent is withdrawn.
Communication records: Retained as long as necessary for support purposes.
After retention periods expire, data is securely deleted or anonymized.
7. Data Security
We apply appropriate technical and organizational security measures, including:
SSL encryption.
Secure servers and access controls.
Regular backups and monitoring.
While no system is completely secure, we commit to promptly notifying affected users in the event of a data breach.
8. International Data Transfers
As we may serve customers outside North Macedonia, your data may be processed internationally. All transfers comply with GDPR requirements and include appropriate safeguards.
9. Your Rights (GDPR)
You have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Restrict or object to processing.
Receive your data in a portable format.
Withdraw consent at any time.
To exercise your rights, contact us at info@rochi-store.com
. We will respond within 30 days.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
11. Policy Updates
Rochi Store may update this Privacy Policy to reflect legal or operational changes. Updates will be published on our website with a revised “Last Updated” date.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
📧 Email: info@rochi-store.com
📞 Phone: (+389) 075 719 831
📍 Address: Struga, Dimce Grdan 1